Frequently Asked Questions

- Where is my products being shipped from?

All of our products are handled, packaged, sent and tracked right from our personal in house store facility based in NY. USA.

- Do you ship internationally?

As of right now we do not offer international orders/ shipping. Due to the fact that we are a personal private labeled brand based out of NY, USA we only ship within the USA at this time. This may change in the near future, but for now we only ship within the US.

- Are you a drop shipping company?

No, we are a personal private labeled brand that does all of our own order tracking, packaging, shipping, etc... in house. This is how we can assure fast delivery times, proper packaging, the best customer service and more.

- What payment methods do you accept?

We accept most all major credit cards, Pay Pal, Amazon pay, Gpay, and Apple pay. All payment methods are completely secured on our site.

- What is a VIP? How do I receive VIP sales discounts?

A VIP member is a customer that has signed up for our mailing list and whom has purchased with our store more than once. We keep track of all of our customers new and old to provide outstanding customer service and to provide our returning customers VIP benefits for showing their support.

- If my product breaks or no longer works after the 30 return day policy what should I do?

If for some unknown reason your product breaks and is no longer working shortly after the 30 day return policy cut off you should contact our customer service team at: www.excitationteam@gmail.com so we can try to help you figure out why the product may not be working, or if we can exchange the item for a new one as a replacement. Our customers satisfaction is our number one priority.

- My payment won't seem to process, what should I do?

If you are using a form of payment that we accept and you know you have sufficient funds on your card/ in your account; then you should first call your bank or credit card company. On the rare occasion the site is having issues this could cause issues with the payment to proceed through check out. If your payment is not verified and shows an error please verify your information is correct, or try again later. However, as always if you are having any difficulties making your purchase please feel free to contact us at any time and our customer service team will be happy to help you with any problems you may be having.

- I ordered my products and still have not received a confirmation email?

If you ordered products successfully through our site and put in the correct email address you should receive an order confirmation email within 2 business days. If you still have not received a confirmation email after 2 business days, please contact us so we can verify your email and order.

- When should I expect my order tracking information?

You should receive an email from us with your order tracking information within 3 business days or less. If an order is placed during the week our handling time usually takes 1 business day and is shipped out by the 2nd business day or less. We strive to get your package to you as quickly as possible. We print our own shipping labels in house. Therefore you can expect a quick turn around time receiving your order confirmation email as well as your email that will have your tracking number to easily track your shipment.

- I am having problems figuring out how to use my device?

Any and all questions you may have please contact us immediately at: www.excitationteam@gmail.com

We stand by our products 100%. We want each and every one of our customers to have the best shopping experience with us and be 100% satisfied with the products you order from us. If we can help you out with any problems you may be having we are happy to do so.